Outlook Keeps crashing everytime I open a mail with yammer links, daily digest

Question

Outlook Keeps crashing everytime I open a mail with yammer links, daily digest.

Anyone faced similar issue and know how to recover

Answer 1

Dear @Ayesha Khanam (Nokia),

Thank you for reaching out to the Microsoft 365 Q&A forum. I understand how frustrating it is when Outlook crashes repeatedly, especially when you're trying to manage your daily communications. Based on your description, you're experiencing crashes in the new Outlook whenever you open emails containing Yammer links or daily digests. This is a known issue that has affected many users. 

The good news is that Microsoft has been actively investigating and resolving these crashes. While many of the documented cases focused on classic Outlook, the underlying issue with Yammer/Viva Engage notifications can sometimes affect the new Outlook as well. 

Please work through these solutions in order: 

Step 1: Switch to Outlook Web Access (OWA) Temporarily 

• As a quick workaround, access your emails through a web browser at https://outlook.office.com 
• This allows you to read your Yammer notifications and daily digests without crashes while we fix the desktop app  
• This confirms whether the issue is specific to your desktop client 

Step 2: Install the Latest Microsoft 365 Updates 

• Microsoft released a service update that fixed similar crashing issues with Yammer/Viva Engage emails  
• Open any Office app (like Word), go to File > Account > Update Options > Update Now 
• Restart your computer after updates are installed 

Step 3: Repair Your Office Installation 

• Go to Control Panel > Programs > Programs and Features 
• Right-click on Microsoft 365 and select Change 
• Choose Quick Repair first (this takes about 5-10 minutes) 
• If that doesn't work, try Online Repair (this takes longer but is more thorough)  

For further details, you may refer to: "Something went wrong" error when you try to start a Microsoft 365 app - Microsoft Support 

Step 4: Clear Outlook Cache 

• Close Outlook completely 
• Press Windows Key + R, type %localappdata%\Microsoft\Outlook and press Enter 
• Rename the RoamConfig folder to RoamConfig.old 
• Restart Outlook  

If none of the above step's work: 

Create a New Outlook Profile 

• Go to Control Panel > Mail > Show Profiles 
• Click Add and create a new profile 
• Set it as the default and test Outlook again.

Microsoft officially documented a similar issue where Outlook crashes when opening emails from Yammer/Viva Engage. The Outlook Team escalated this for investigation and has been releasing fixes . The fact that you're using the new Outlook is actually beneficial, as this version is designed to be more resilient and receives updates more frequently. 

For further details, you may refer to: Outlook LTSC 2021 and 2024 crashes opening Viva Engage, Yammer, Power Automate, and other emails

Outlook not responding error or Outlook freezes when you open a file or send mail

I hope these steps resolve the crashing issue for you. Please let me know if you need any clarification or if the problem continues after trying these solutions.

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Answer 2

If Outlook keeps crashing when you open emails with Yammer links, you can try the following troubleshooting steps:

1. Start Outlook in Safe Mode: This can help determine if the issue is caused by add-ins. To do this, exit Outlook, then press Windows + R, type Outlook /safe, and press Enter. If Outlook works fine in Safe Mode, consider disabling add-ins.
2. Disable Add-ins: If the issue is resolved in Safe Mode, go to File > Options > Add-Ins, select COM Add-ins, and click Go. Uncheck all add-ins and restart Outlook. Re-enable them one by one to identify the problematic add-in.
3. Repair Office: You can repair your Office installation by going to Control Panel > Programs and Features, right-clicking on your Office installation, selecting Change, and then choosing Online Repair.
4. Run Outlook Diagnostics: Use the Classic Outlook Connectivity troubleshooter to diagnose and fix issues. Make sure you're using the same Windows device that has classic Outlook installed.
5. Create a New Outlook Profile: If the issue persists, creating a new Outlook profile can help. Open Control Panel, click on Mail, then Show Profiles, and add a new profile.
6. Check for Updates: Ensure that your Outlook and Windows are up to date, as updates can fix bugs and improve performance.

If these steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance.

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References:

• How to troubleshoot issues that cause Outlook to crash or stop responding when used with Microsoft 365
• Outlook not responding error or Outlook freezes when you open a file or send mail