Sign-in failed Error code: interaction_required

Question

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Answer 1

Hi 汶徽 何

I think that err shows when the tenant goes inactive and AAD freezes the root chain. If accessing via a tenant-scoped URL works, it’s because that direct hit forces a re-validation of the tenant ID to kick the lifecycle back to active.

If u still have the root obj, that's the fastest way to re‑enable it , but if not, asking MS support to rebuild the trust link is the only way to unfreeze a deep-locked tenant.

I hope this helps u move forward.

Answer 2

Hello 汶徽 何,

As confirmed in Private messages tab, this issue is resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.