How to remove inactive users

Question

There is an inactive user on the Microsoft Business Center account management screen.

How do I delete this user?

*Doubling this user's row does nothing.

I would appreciate any advice you could give me.

Answer 1

Dear @宇田川 俊介,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

First of all, I’m sorry you’re having a problem and for the situation you encountered, I deeply understand the inconvenience caused and apologize for it.

Based on the behavior you described, this inactive user entry in the Microsoft Business Center is related to Volume Licensing Service Center rather than standard Microsoft 365 user management.

To ensure you receive the most accurate assistance and that the inactive account is handled correctly, I recommend contacting Microsoft Volume Licensing Support directly. The VLSC support team has the appropriate tools and permissions to review and assist with account management issues related to volume licensing.

You can reach them using the official Microsoft link below: Contact volume licensing support

Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems required to resolve account issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.  

Please feel free to reply below if you have any update or further concern. Thank you for your valuable time and cooperation. I am looking forward to your response!

Answer 2

To delete an inactive user from your Microsoft 365 account, follow these steps:

1. Sign in to the Microsoft 365 admin center: Go to the admin center and sign in with your admin account.
2. Navigate to Users: Click on Users > Active users. This is where you can manage user accounts.
3. Find the Inactive User: Look for the inactive user account that you want to delete. If the user is inactive, they may not appear in the active users list, so ensure you check any filters that might be applied.
4. Select the User: Click on the name of the user you wish to delete.
5. Delete the User: Under the user's name, select Delete user. Confirm the deletion when prompted.

Note that when you delete a user, the account becomes inactive for approximately 30 days. During this time, you can restore the account if needed. After 30 days, the account is permanently deleted.

If you are having trouble with the interface (like doubling the user's row), ensure that you are following the correct steps and that your admin permissions are sufficient to delete user accounts.

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References:

• Delete a user from your organization
• Step 7 - Delete a former employee's user account