Issue Type: User has encountered a policy issue

Question

Access Denied

Due to organizational policies, you can't access this resource from this untrusted device.

Please contact your organization.

If this problem persists, contact your support team and include these technical details:

Correlation ID: PII removed

Date and Time: 2/19/2026 9:50:22 PM

User: PII removed

Issue Type: User has encountered a policy issue.

Answer 1

Dear FST ESANZ,

Thank you for reaching out to the Microsoft Q&A forum.

Although you are signing in with an Outlook.com account, the error message indicates that access is being blocked due to an organizational policy. This usually occurs when attempting to access resources that belong to a Microsoft 365 organization where Conditional Access or device compliance policies are enforced.

To better understand your scenario, could you please clarify the following:

1. What specific Microsoft service or URL are you trying to access when this error appears?
2. Are you accessing a SharePoint site, Teams workspace, or another resource that belongs to a company or school organization?
3. Are you an administrator of that organization, or end-user?
4. Is the device you are using managed or enrolled by any organization?

Could you please provide screenshots of the error page (including the URL bar) via Private Message? I have sent you a private message, which you can easily find at the top of the thread.

Once we have this information, we will be able to guide you further.

Answer 2

The error message you are encountering indicates that access is denied due to organizational policies related to using an untrusted device. This typically happens when your organization has implemented a policy that restricts access to certain resources from devices that are not recognized as secure or managed by the organization.

To resolve this issue, you should contact your Microsoft 365 Administrator or your organization's IT support team. They will be able to provide assistance and may need to adjust the device management settings or provide you with access from a trusted device.

If you are an administrator and have locked yourself out due to a location-based policy, you can follow these steps:

1. Go to the Microsoft 365 Admin Center and select Run Tests to populate the diagnostic.
2. In the diagnostic form, select the SharePoint Online root URL and then select Run Tests.
3. If the test detects a network-based location policy that is causing the lockout, you can choose to disable that policy.

For further information about managing access based on device trust, you can refer to the documentation on Unmanaged Device Policy.