Account hacked how do I get a refund for subscriptions

Question

Someone hacked my Microsoft account and purchased Roblox credits with my card. How can I get a refund

Answer 1

Hi LeeAnne Dennis,

Thanks for reaching out to Microsoft Q&A!

I’m really sorry this happened to you, having your account hacked and charged without consent is definitely stressful and upsetting.

Because this involves hacked account, billing, and refunds, it must be handled directly by the support team for verification. They are the only one who can securely check your account and provide personalized assistance in real time.

1. Visit Contact Us - Microsoft Support > Sign in 
2. Type in your problem > click Get Help to make request 
3. Scroll to the bottom and click Contact Support to connect to agent
4. Select category again > click Next and you should be added to a chat queue.

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you.

In the meantime, the best course of actions is to immediately secure your account and payment method (if not already done):

• Change all of your passwords and turn on 2FA.
• Contact your bank and report the transaction as fraud
• Tell them Microsoft is investigating an unauthorized charge
• Request the payment provider to seize or cancel it if possible.

I'm sorry for not being able to provide more direct helps. Since this is just a public peer-to-peer forum, limited to providing technical support, we do not have access to account data to process refunds or make requests on your behalf.

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Answer 2

If your Microsoft account has been hacked and unauthorized purchases have been made, such as Roblox credits, you can follow these steps to seek a refund:

1. Contact Microsoft Support: Since this involves unauthorized charges, it's best to reach out to Microsoft directly. You can start by visiting the Microsoft support page and selecting the billing and payment issues option.
2. Report the Fraudulent Charges: Inform them about the unauthorized transactions. They may ask for details about the charges and your account.
3. Change Your Account Password: Immediately change your password to secure your account and prevent further unauthorized access.
4. Check Payment Methods: Review and remove any payment methods that may have been compromised.
5. Follow Up: After reporting, keep track of your request and follow up if you do not receive a timely response.

For detailed instructions on how to contact support and report issues, you can refer to the relevant Microsoft support documentation.

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References:

• investigate a billing charge - Microsoft Q&A
• Request a refund - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A
• Fraud Charges - Microsoft Q&A
• Managing refunds and chargebacks from your service