Twice charge on subscription

Question

You charge me twice for this month. First was on Feb. 7 and the second was today feb. 20.

Answer 1

Hi @Marphy Mukara, 

Thank you for posting your question in the Microsoft Q&A forum. 

Regarding that you have been charge twice this month. I’d like to ask a few quick questions to better understand the situation and help you troubleshoot more effectively: 

I noticed your question is posted under the Business tag, so my initial guidance will focus on work/school (Microsoft 365) accounts. If this issue is happening with a personal Microsoft account instead, could you please let me know so I can adjust the troubleshooting steps accordingly?    

1/could you please clarify exactly which subscription does your organization currently use? 

2/Could you check whether the charge was on the same subscription or different one ? 

Go to Microsoft 365 admin center, then go to "Billing" find "Bills & payment". Check if there is any invoice that have been charge twice for a subscription. 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.    

I really appreciate your patience, and I’m here to help. Looking forward to your response.   

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Answer 2

If you have been charged twice for your subscription, it is likely due to an issue with your billing profile. To resolve this, you should contact Microsoft Billing Support directly. Here are the steps you can follow:

1. Log into the Microsoft 365 Admin Center with your admin credentials.
2. Click on the help & support button located at the bottom right of the dashboard.
3. Type in "I need to update billing information" into the search bar.
4. Select "Contact support" and fill in your details, providing a strong description of your issue.
5. Submit your support ticket for assistance.

This will help you address the duplicate charges and get the necessary support to resolve the issue.

---

References:

• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• I have been charged twice - Microsoft Q&A