Reclaiming my office365 license as a restored admin owner. Next steps to follow.

Question

Fin365 have restored my admin access. I purchased the license initially in 2017 and set up my two email addresses and when I engaged Fin365 as a CRM for my business I had to hand that over to them in order for them to link to those email addresses.

Could you please let me know what my next steps are now that I am restored as an admin.

Thank you.

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Moderator note: Continued from https://learn.microsoft.com/en-us/answers/questions/5759818/

Answer 1

Hello Richard Meaden, thank you for reaching out to the Q&A Forum.

Great to hear you’ve regained admin access. Please first confirm your account has Global Administrator rights: sign in at https://admin.microsoft.com/#/homepage > Users > Active users > select your account > Roles, and verify “Global administrator” is assigned.

Before making licensing or billing changes, please secure the tenant:

• Enable MFA for all admin accounts.
• Review admin role assignments and remove/downgrade any unfamiliar vendor/service accounts (least privilege).
• Maintain two emergency access (“break-glass”) Global Admin accounts (stored securely; used only for emergencies) to reduce lockout risk.

Then validate licensing and billing:

• Users > Active users > select each of your two mailboxes > Licenses and apps > confirm correct licenses; remove licenses from old Fin365 service accounts/unused users.
• Billing > Your products > confirm whether the subscription is Direct vs Reseller/CSP and verify active subscriptions.
• Billing > Bills & payments > review invoices and update Payment methods if needed (set recurring billing ON for auto-renew, or OFF for manual renewal).

If you want independent tenant control:

• Settings > Partner relationships > select Fin365 > remove delegated admin roles/permissions (GDAP/DAP).
• Note: If the subscription is Reseller/CSP-managed, Fin365 may also need to end the reseller relationship on their side.

To keep CRM email/calendar sync without ongoing Global Admin access: Use an app-based integration with least-privilege permissions (Enterprise Applications/App Registrations) and confirm the minimum permissions required with Fin365.

If you’re worried about mistakes or lockout risk, you can contact Microsoft Support via Admin Center (Help & support) or by phone to open a ticket. Detail steps: https://learn.microsoft.com/en-us/answers/questions/5698697/microsoft-365-tenant-locked-out-no-global-admin-ac

References:

• Protect your Microsoft 365 privileged accounts
• Understand customer-led removal of a GDAP relationship
• Manage Microsoft 365 payment information and billing for your business

Hope this information is helpful. If you have any other questions, please don’t hesitate to ask.

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