Unable to take the MS Teams subscription the Admin account.

Question

Unable to take the MS Teams subscription the Admin account.

admin cognisive 0

I have created a admin account with the email ID [Moderator note: personal info removed]@cognisive.com i have created users under this account. When i am trying to upgrade to MS teams from the mentioned admin account its not allowing to take subscription instead its asking to create a new MS Teams account. But we need the teams for the same admin account. Please help me with the possible solutions.

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Answer 1

Henry-N 10,155 Microsoft External Staff Moderator

Hi @admin cognisive,

Thank you for posting your question in the Microsoft Q&A forum.

I understand you’re having trouble upgrading to Microsoft Teams using your existing admin account. I’d like to ask a few quick questions to better understand the situation and help you troubleshoot more effectively:

Where exactly are you trying to get the subscription from? Are you using the Marketplace inside the Microsoft 365 admin center? Or are you clicking a link or webpage outside the admin center that prompts you to “create a new Teams account”?
Were you able to assign licenses to any other user accounts in your organization?
If possible, could you share a screenshot of the message or prompt you receive when trying to purchase the subscription?
(Feel free to hide or blur any personal information.)

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.

I really appreciate your patience, and I’m here to help. Looking forward to your response.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Henry-N 10,155 Reputation points Microsoft External Staff Moderator

2026-02-21T15:14:06.8+00:00

Hi @admin cognisive,
I hope you're doing well. I just wanted to follow up and see if you’ve had a chance to review my previous reply. If possible, it would be incredibly helpful if you could share a bit more detailed update of the issue. Thank you so much for your cooperation we truly appreciate your time and effort. Looking forward to hearing from you soon.
Salman Mohammed 0 Reputation points

2026-02-22T05:05:44.6866667+00:00
Hey @Henry-N, Thank you for responding to the query, I will provide you the required details.

So basically we have two Billing Accounts where both are of 'Microsoft Customer Agreement' billing account type. One of the billing accounts (name: [Moderator note: personal info removed], which is a self-service account) have a default billing profile which we use to do payments and the other billing account (Default Directory, which is a Organizational account).

Note: Default Directory is a group which has user accounts of our team.

So currently, when I go to the marketplace and choose the Microsoft Teams Essentials Subscription and it proceeds to the checkout page.

Even though I have set the [Moderator note: personal info removed] billing account as the default billing account. At the checkout page, the Default Directory billing account gets selected automatically, and for the payment method it shows the billing profiles from the Default Directory billing account.

But the issue is that, I want to choose the billing profile present in the VPSVN billing account. I am not able to change the billing account at the checkout page.

Two billing accounts:

VPSVN (MCA) -> VP (billing profile) [ Default ]

Default Directory (MCA) -> S (billing profile)

While purchasing the Microsoft Teams Essentials subscription, the Default Directory gets selected automatically and displays the 'S' billing profile, but I want to choose the 'VP' billing profile.

Even tried assigning the 'Billing Profile Owner' role to me and the Default Directory Group, still not able to choose the 'VP' billing profile.

Do I need to own the payment method present in 'VP' billing profile in order to select it? (I only own the payment method present in 'S' billing profile)

Also, in the attached image, the Default Directory (MCA) gets selected by default and proceeds to the checkout page when we try to purchase the Microsoft Teams Essentials subscription. When I try to change the billing account to [Moderator note: personal info removed] (MCA) by closing the checkout page and click on the 'Change billing account', I click on Filter and the Self-Service Account type is disabled, if it was enabled, I could choose the [Moderator note: personal info removed] (MCA) and choose the 'VP' billing profile which has the payment method which we use monthly.

Thank you for looking into this—I truly value your help.
Henry-N 10,155 Reputation points Microsoft External Staff Moderator

2026-02-23T16:11:27.3966667+00:00
Hi @admin cognisive,

Thank you for the detailed information it really helps clarify the situation.

Based on what you’ve described, this behavior is expected due to how Microsoft Customer Agreement (MCA) billing accounts work.

For this scenario, I recommend continuing to use the Default Directory billing account and adding the payment method you want (from the VP billing profile) directly into the Default Directory billing profile.

Why this is necessary

The VPSVN account is a Self‑Service MCA billing account. When you purchase a subscription from a self-service account:

It will always charge the company‑level payment method, not the personal or external payment method you want to use.

Microsoft does not allow selecting a different MCA billing account during checkout if the product is not supported in self‑service purchase flow.

That’s why the system automatically switches to the Default Directory MCA billing account for the Teams Essentials subscription.

You could refer to this article for a better view about the self service :Using self-service sign-up in your organization - Microsoft 365 admin | Microsoft Learn

To use the payment method from the VPSVN (VP) billing profile:

You must add that payment method to the Default Directory billing profile, then:

Add the desired payment method to Default Directory → S billing profile

Set it as the primary payment method

Purchase the Teams Essentials subscription normally

You could follow the step by step in this article to replace the payment method so that you don't use the company payment method : Manage payment methods for Microsoft business accounts | Microsoft Learn

If you'd like hands-on assistance, I recommend opening a support ticket. A Microsoft billing specialist can walk you through the process and review your billing configuration in detail.

The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.   

Thank you again for your time and understanding. Looking forward to your response.
Salman Mohammed 0 Reputation points

2026-02-27T09:17:20.49+00:00

Thank you @Henry-N , Adding the payment method to Default Directory should work for now.
Henry-N 10,155 Reputation points Microsoft External Staff Moderator

2026-02-27T09:24:28.22+00:00

Hi @admin cognisive,

I’m really glad to hear that the issue is no longer affecting your work. Please don’t hesitate to reach out anytime you need support. I’m always here to help.

If the answer is helpful, click "Accept Answer" and politely vote yes. As other users will also search information in this community, your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.

Take care, and have a great day ahead!

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Unable to take the MS Teams subscription the Admin account.

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