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My account blocked

Sam Bramble 0 Reputation points
2026-02-20T10:18:46.31+00:00

Transfered to a new iPhone typed in wrong password and now account blocked. Tried to recover account with all correct details but saying not enough details to confirm

typed in mobile number to reset password and saying not working at this time

need help as need emails for wages, mobile banking etc

Outlook | Outlook for mobile | Outlook for iOS | For home
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  1. paulr0511 42,885 Reputation points Independent Advisor
    2026-02-20T10:54:33.78+00:00

    Hello, good day and thanks for question. Sorry to know about this and to add to the above, in this scenario you can go through the link below that says "To check your account status or reactivate your account, go to the Microsoft services account reset page via https://www.microsoft.com/en-us/concern/AccountReinstatement and follow the on-screen instructions" and wait for the update on the unblock request that you have submitted.

    https://support.microsoft.com/en-us/office/reactivate-an-account-that-has-been-blocked-08e0c662-384e-40ab-876e-6ffa35a547a6

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  2. Sam Bramble 0 Reputation points
    2026-02-20T10:20:58.6133333+00:00

    How do I contact Microsoft assist live chat

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  3. Q&A Assist
    2026-02-20T10:18:56.2533333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your account has been blocked after entering the wrong password on your new iPhone, you can try the following steps to regain access:

    1. Wait and Retry: Sometimes, accounts are temporarily blocked after multiple incorrect login attempts. Wait for about 24 hours before trying to log in again.
    2. Use Account Recovery: Since you mentioned that you tried to recover your account but it said there weren't enough details, ensure you provide as much information as possible. This includes previous passwords, recent emails, and any other identifying information.
    3. Reset Password: If you are unable to reset your password using your mobile number, consider trying different recovery options if available. You might also want to check if you can reset your password using a different device or network.
    4. Contact Support: If you continue to have issues, it may be best to contact Microsoft Support directly for assistance. They can help you with account recovery and provide guidance on what to do next.
    5. Check Security Info: If you can access your account briefly, review your security information to ensure it’s up-to-date and remove any unfamiliar recovery options.

    These steps should help you in regaining access to your account and retrieving your emails.

    References:

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