Authenticator

Question

SWISS app is requiring a 6 digits but Authenticator is set with 8 digits. How can I modify this??

Answer 1

Hey there, Nathalie Schwab

Unfortunately, you can't. This depends on the type of accounts and services connected. I have found that:

1. Microsoft personal accounts generate an 8 digit code for you to use,
2. Microsoft work/org accounts generate a 6 digit code,
3. Connected apps generate a 6 digit code.

I think what could be happening is you are trying to use the code for the Microsoft account, rather then your connected service. Please can you open the Microsoft Authenticator app and look for SWISS, then click onto it to see if it will generate you a 6 digit code to use?

Hope this helps,
Nathan

Answer 2

The Microsoft Authenticator app does not allow you to modify the number of digits for the codes it generates. The length of the one-time password (OTP) is typically determined by the service you are trying to authenticate with, such as the SWISS app in your case. If the SWISS app requires a 6-digit code, you may need to check if the app supports integration with the Microsoft Authenticator app or if there are specific settings within the SWISS app that allow you to configure the OTP length or method of authentication.

If the SWISS app is specifically set to require a 6-digit code, and the Authenticator app is generating an 8-digit code, you may need to use a different method or app that aligns with the SWISS app's requirements for authentication.