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Sam Housden 0 Reputation points
2026-02-20T11:56:14.5366667+00:00

Hi,

We have tried everything to get in contact with our query but the online AI bot does not help at all so we are resorting to this method of communication for help.

Yesterday afternoon my son was given the rewards option to redeem points he has built up on his xbox for a £5.00 xbox giftcard. 6200 points have been deducted from his account but there is no credit on his xbox account or any of the others we have in our household.

Can this please be investigated and either the £5 be credited to his xbox account user name [Moderator note: personal info removed] or the point be added back on to his account.

Many thanks

[Moderator note: personal info removed]

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. Ian-Ng 10,505 Reputation points Microsoft External Staff Moderator
    2026-02-20T18:48:33.1333333+00:00

    Hi @Sam Housden,

    Welcome to Microsoft Q&A forum.

    Thanks for reaching out, I understand how frustrating it is when Microsoft Rewards points are deducted but the £5 Xbox Gift Card balance doesn’t appear.

    I would like to clarify what when an Xbox Gift Card is redeemed through Microsoft Rewards, a 25‑character code is typically not provided. Instead, the value is applied automatically to the Microsoft account balance used during redemption.

    To check what happened, please try the following:

    1. Sign in to the Microsoft Rewards dashboard using the same Microsoft account that redeemed the reward, then go to Redeem > Order history and locate the £5 Xbox Gift Card entry.
    2. If the status shows Completed, the funds should be available in that account’s balance for Xbox/Microsoft Store purchases.
    3. If you didn’t receive a confirmation email, use the Resend option in Order History to send the confirmation again.

    If the points were deducted but the reward doesn’t appear in Order History and the balance hasn’t increased, the correct next step is to contact Microsoft Rewards Support, as they are the only team that can verify and correct Rewards redemptions (either crediting the balance or restoring points).

    Hope this helps. Please feel free to update with what you see in Order history (e.g., Completed/In progress/missing), and I can suggest the next best step.

    Looking forward to your response.

    1 person found this answer helpful.

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