Hi Alf,
Take a photo, open this ticket aka question on the phone and click the paperclip icon to upload the photo.
Can't reset PIN
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 65%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alf Stevens
0
Reputation points
When using "I forgot my PIN" and trying to reset same, the input box requires the old or current PIN which is illogical.
Alf.
Windows for home | Windows 11 | Accounts, profiles, and login
{count} votes
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Alf Stevens 0 Reputation points
2026-02-21T07:25:36.03+00:00 After clicking "I forgot my PIN", this screen opens requiring one to insert (first lline) the very PIN one has forgotten.
Alf.
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3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA 160K Reputation points Independent Advisor2026-02-20T23:32:01.98+00:00 -
Sumit D - IA 160K Reputation points Independent Advisor
2026-02-20T12:53:57.88+00:00 Hi Alf,
This is a bit odd. May I see the screenshot of the prompt?
A photo using your phone's Camera can be used to take the photo.
I’m eager to hear back and work together to find a solution.
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Alf Stevens 0 Reputation points
2026-02-20T15:59:32.5633333+00:00 Need your e mail address as your response below sent from the no-reply address. Can then send photo.
Hi Alf,
This is a bit odd. May I see the screenshot of the prompt?
A photo using your phone's Camera can be used to take the photo.
I’m eager to hear back and work together to find a solution.
Sign in to comment -
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Alf Stevens 0 Reputation points
2026-02-20T12:21:09.12+00:00 Problem remains that I can't reset the PIN.