Portal EventX - cannot send email to MS outlook client

Question

For the check in system - EventX - cannot send email out to MS outlook account. Any reason?

To other like gmail run fine but still go to Junk mail.

Thanks
Fiona

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Answer 1

Hello Fiona Keung, 

Thank you for reaching out to the Microsoft Q&A. I understand how stressful it is when event communications fail to reach your attendees, especially when you are relying on a dedicated portal like EventX to handle the logistics. 

At the moment, this is actually a known limitation of the EventX platform (eventx.io / eventx.fr) when sending emails to Microsoft Outlook accounts (such as @outlook.com, @hotmail.com, @live.com, or Microsoft 365). EventX has also acknowledged this in their FAQ and is aware of the issue. 

In simple terms, this happens because: 

• EventX uses a shared email system to send notifications (like confirmations and tickets) 
• Microsoft Outlook has very strict filtering policies 
• As a result, emails may sometimes be blocked or not delivered at all 
• With Gmail, emails are more likely to go through, but may still appear in the Spam/Junk folder 

While improvements may be made by EventX in the future, you may try the following steps as a workaround: 

• Ask recipients to check their Spam or Junk folder 
• Mark the email as “Not spam” if found there 
• Add the sender address (for example, ******@eventx.io) to the Safe Senders list in Outlook 

As an alternative, you may also consider using other notification methods supported by EventX, such as WhatsApp or SMS, which are typically more reliable for delivery. 

For a longer-term solution, I would recommend contacting EventX support directly to confirm whether they support a custom sender domain or SMTP configuration. If those options are not currently available, you may need to consider integrating a third-party transactional email service, or evaluating another event platform with stronger deliverability to Microsoft email services. 

Thank you again for your understanding. Please feel free to let me know if there’s anything else I can assist you with. I’d be glad to continue supporting you. 

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