Can't connect to microsoft "Something went wrong"

Question

Can't connect to microsoft "Something went wrong"

Amine Bensouda 0

Hello,

I am unable to access my Microsoft account and need your help to resolve this issue.

Here is the situation:

I am trying to subscribe to Microsoft 365 Business using my professional email address: [Moderator note: personal info removed]@courtee.ai

When I enter this address, I am automatically redirected to sign in with [Moderator note: personal info removed]@courtee212.outlook.com — an account that was apparently created automatically and linked to my professional email. I have no access to this account and cannot bypass it to use a different one.

When I try to sign in at https://mysignins.microsoft.com/register?code=BadRequest&corr with what I believe is the correct password, I receive the following error message:

"Protect your account – This may be due to a timeout or something else. Please try again or contact your administrator and share your troubleshooting details."

I am simply trying to subscribe to Microsoft 365 Business with my professional address [Moderator note: personal info removed]@courtee.ai, but I am completely blocked.

Could you please help me:

Recover or delete the automatically created account [Moderator note: personal info removed]@courtee212.outlook.com)
Allow me to sign up for Microsoft 365 Business directly with [Moderator note: personal info removed]@courtee.ai

Thank you for your assistance.Capture d’écran 2026-02-20 à 13.01.23.png

Amine Bensouda 0 Reputation points

2026-02-25T09:47:53.85+00:00

Hello @Jayden-P ,

I have already reached out to Microsoft Support [Moderator note: personal info removed], but our issue remains unresolved. This situation is becoming increasingly difficult to manage.

Ahmed was kind enough to dedicate time to addressing our problem, and we appreciate his efforts — however, it appears this matter falls outside his scope.

This is a serious and urgent situation. We need to create email addresses for our teams, sync our calendars, and organize our meetings without further delay. Every day without a resolution has a direct impact on our operations.

If Microsoft Support is unable to provide a clear timeline for resolution, we will have no choice but to switch to Google Workspace. We would simply appreciate transparency on next steps and an honest update on when this will be resolved.

Thank you for your attention to this matter.

Best regards
Amine Bensouda 0 Reputation points

2026-02-25T09:53:47.6333333+00:00
Jayden-P 17,110 Reputation points Microsoft External Staff Moderator

2026-02-25T10:01:12.6933333+00:00

Hi @Amine Bensouda

I know your situation is urgent, but the trial tenant is only used to create a support ticket. Please do not try to add the courtee.ai domain to the trial tenant.

Can you please provide your support ticket number via private message?
Amine Bensouda 0 Reputation points

2026-02-25T10:07:05.7933333+00:00

Done, thank you

4 answers

Your answer

Amine Bensouda 0 Reputation points

2026-02-25T09:47:53.85+00:00

Hello @Jayden-P ,

I have already reached out to Microsoft Support [Moderator note: personal info removed], but our issue remains unresolved. This situation is becoming increasingly difficult to manage.

Ahmed was kind enough to dedicate time to addressing our problem, and we appreciate his efforts — however, it appears this matter falls outside his scope.

This is a serious and urgent situation. We need to create email addresses for our teams, sync our calendars, and organize our meetings without further delay. Every day without a resolution has a direct impact on our operations.

If Microsoft Support is unable to provide a clear timeline for resolution, we will have no choice but to switch to Google Workspace. We would simply appreciate transparency on next steps and an honest update on when this will be resolved.

Thank you for your attention to this matter.

Best regards
Amine Bensouda 0 Reputation points

2026-02-25T09:53:47.6333333+00:00
Jayden-P 17,110 Reputation points Microsoft External Staff Moderator

2026-02-25T10:01:12.6933333+00:00

Hi @Amine Bensouda

I know your situation is urgent, but the trial tenant is only used to create a support ticket. Please do not try to add the courtee.ai domain to the trial tenant.

Can you please provide your support ticket number via private message?
Amine Bensouda 0 Reputation points

2026-02-25T10:07:05.7933333+00:00

Done, thank you

Answer 1

Hi @Amine Bensouda

I understand your situation now; you are no longer have access to the admin account of your domain. With this issue, you will need to contact support direcly:

Option 1: Please visit the following page and reach out to phone number via: Customer service phone numbers - Microsoft Support

You will need to get past the initial AI system to reach the live support team. You can refer to the guide below for tips on how to get through more easily:

User's image

Option 2: Please follow this link to create a trial tenant: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-basic?msockid=3eb6980b5c6860e63a588d0c5d1761d6 - after that you will be able to access to Microsoft 365 Admin Center to raise the ticket

Assuming that you have already created an account after registering a free trial and you can go to Microsoft 365 admin center and click "Help & support" icon to raise your ticket. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team who could help you to regain access.

User's image

Please mention that you are raising ticket on behalf of the affected tenant that you do not have access to. The support team will help you to create ticket on the affected tenant then later on the Microsoft Data Protection team will assist you.

Note: This process will take more time than usual (7-14 working days) for your account to get access again as Data Protection is always overwhelmed with the number of tickets. As I am forum moderator, I do not have access to Microsoft internal system to assist or push this process to be quicker.

Please note that this trial is available in 30 days. Before the expiration date, please go to Microsoft 365 Admin Center and proceed to cancel the trial to prevent further charges as this trial tenant is used for ticket creation. Instruction: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

Amine Bensouda 0 Reputation points

2026-02-23T11:52:47.26+00:00

Option 1 simply ended the call by redirecting me to aka.ms, with no way to reach anyone or find a solution. I then tried option 2 and submitted a ticket through my admin account. Thank you very much for your assistance — I hope this issue gets resolved as soon as possible
Jayden-P 17,110 Reputation points Microsoft External Staff Moderator

2026-02-23T11:56:23.8+00:00

Hi @Amine Bensouda

I'm glad to hear that, if my support helped you, please kindly mark my answer as accepted answer.

Warm thanks.
Amine Bensouda 0 Reputation points

2026-02-25T09:47:38.7733333+00:00

Hello @Jayden-P ,

I have already reached out to Microsoft Support [Moderator note: personal info removed], but our issue remains unresolved. This situation is becoming increasingly difficult to manage.

Ahmed was kind enough to dedicate time to addressing our problem, and we appreciate his efforts — however, it appears this matter falls outside his scope.

This is a serious and urgent situation. We need to create email addresses for our teams, sync our calendars, and organize our meetings without further delay. Every day without a resolution has a direct impact on our operations.

If Microsoft Support is unable to provide a clear timeline for resolution, we will have no choice but to switch to Google Workspace. We would simply appreciate transparency on next steps and an honest update on when this will be resolved.

Thank you for your attention to this matter.

Best regards

Answer 2

Amine Bensouda 0

I can't have access to my account. Microsoft Authenticator do not provide any code

User's image

Jayden-P 17,110 Reputation points Microsoft External Staff Moderator

2026-02-20T14:48:26.4133333+00:00

Hi @Amine Bensouda

Can you check that is your email? It doesn't look like the one you provided.
Amine Bensouda 0 Reputation points

2026-02-23T11:19:13.2533333+00:00

These are all the emails of the domain name I own
Amine Bensouda 0 Reputation points

2026-02-23T11:22:37.46+00:00

This email address was mistakenly set as the admin of my domain name. Unfortunately, we no longer have access to this account as Microsoft Authenticator is only showing an 8-digit code instead of the expected 6-digit code.
Amine Bensouda 0 Reputation points

2026-02-23T11:26:38.54+00:00

Hello, I am unable to link my domain name courtee.ai to my Microsoft account. The domain is currently registered under a Microsoft admin account that we no longer have access to. Could you please help us reset or transfer this connection to a new accessible account ?
Amine Bensouda 0 Reputation points

2026-02-23T11:34:34.1+00:00

Here's the answer of my domain name host :

I understand the situation is that, even after updating the DNS records and associating courtee.ai with your new Microsoft account, the domain is still linked to the old Microsoft account.

Since the domain is recognized by both the old and new Microsoft accounts, this is an issue on Microsoft's side regarding domain ownership and association. Namecheap can only assist with DNS management and domain registration, not with unlinking or removing domains from Microsoft accounts.

To resolve this, you will need to remove courtee.ai from the old Microsoft account. This process must be completed within the Microsoft admin center of the old account. If you no longer have access to the old Microsoft admin account, you will need to contact Microsoft support directly and provide proof of domain ownership (such as a screenshot of your Namecheap account showing the domain registration).
Amine Bensouda 0 Reputation points

2026-02-23T11:35:28.5+00:00

@Jayden-P

Answer 3

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi @Amine Bensouda

Thank you for posting question to Microsoft Q&A forum.

To subscribe M365 Business, please use another personal account. You cannot use an organization account to sign up for this. Because your account belongs to an organization, when set up a M365 business, you can either choose to sign in with personal email or buy a domain.

From your image, looks like the registration is not completed so the email with @courtee212.outlook.com has been created.

In conclusion, you cannot use your work account to sign up. Read here for more details:

Sign up for Microsoft 365 Business Standard - Microsoft 365 admin | Microsoft Learn

I hope this information helps.

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Answer 4

Amine Bensouda 0

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Can't connect to microsoft "Something went wrong"

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