Purview Data Map and Data Catalog panes are blank

Question

When I click on the Data map or Data Catalog pane in Purview I get a blank screen with the spinning wheel, it never populates the pane. We have an E5 licenses in Account overview our account type is enterprise, The Advanced Resource set is set to off. I am the Purview Administrator as well as the security administrator, is this a configuration issue on our part , DLP and other features are work correctly ?

Answer 1

Hi Marc Spieler,

it sounds like you're having trouble with the Data Map and Data Catalog panes in Microsoft Purview showing a blank screen. Here are a few things you can try to troubleshoot this issue:

Clear Cache and Cookies: Sometimes, browser issues can cause certain features to misbehave. Clearing your browser's cache and cookies can often resolve these problems.

Browser Compatibility: Ensure that you are using an updated version of supported browsers like Microsoft Edge or Google Chrome. Older versions or unsupported browsers may have functionality issues.

Check Network Restrictions: If your organization uses a private endpoint for Microsoft Purview, make sure you’re accessing it from an appropriate internal network. If public access is denied, you’ll need to be within the VNet that your Purview account is configured to operate on.

Review Permissions: Double-check that you have the necessary permissions as a Collection Admin. Without the right access, you may encounter loading issues.

Disable Browser Extensions: Certain browser extensions can interfere with portal functionality. Try disabling any active extensions to see if this resolves the issue.

Enable Diagnostics: If the issue persists, enabling diagnostics and capturing a debug file (such as a HAR file) could provide insights into what's causing the loading issue. This might help identify specific problems.

Unfortunately, your current setup (E5 license and Advanced Resource set turned off) may not directly impact this issue, but it's good to ensure everything is configured correctly on your end.

If none of these steps solve the problem, consider the following follow-up questions:

• What browser are you using to access Purview?
• Have you tried accessing the Data Map and Data Catalog from a different browser or device?
• Are you receiving any error messages, or is it just a blank screen?
• Is there a specific time when this issue occurs, or is it consistent?

Hope this helps, and let me know if you have any other questions!

References:

• Data Map and Unified Catalog Overview
• Opening Microsoft Purview Governance Portal Issues
• Browser Policy Issues with Purview

Answer 2

If you are experiencing a blank screen with a spinning wheel when accessing the Data Map or Data Catalog in Microsoft Purview, it could be due to several reasons. Here are some troubleshooting steps you can consider:

1. Check Permissions: Ensure that your account has the necessary permissions to access the Data Map and Data Catalog. As a Purview Administrator, you should have the required access, but it's worth verifying that there are no additional restrictions.
2. Account Type: Since you mentioned that your account type is enterprise and you have E5 licenses, this should generally provide access to the features. However, ensure that your account is fully provisioned and that there are no issues with the license.
3. Advanced Resource Set: You noted that the Advanced Resource set is set to off. Depending on your organization's configuration, this might affect the availability of certain features. Consider enabling it if possible.
4. Browser Issues: Sometimes, browser-related issues can cause display problems. Try clearing your browser cache, using a different browser, or checking for any browser extensions that might interfere with the loading of the Purview interface.
5. Network Issues: Ensure that there are no network connectivity issues that could be preventing the data from loading properly.
6. Known Issues: Check if there are any known issues with the Microsoft Purview service that might be affecting the Data Map or Data Catalog. You can refer to the official documentation or support channels for any updates.

If the issue persists after trying these steps, it may be beneficial to reach out to Microsoft support for further assistance.

---

References:

• Data governance known issues
• Data governance roles and permissions in Microsoft Purview