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SwapnilKharatmal-5916 asked SharonZhao-MSFT commented

Bug/Defect in Microsoft Teams: On following steps host is displayed his laptop screen is getting shared but screen shared is additional screen, laptop screen gets border notifying laptop screen is getting shared to user

Steps:
1. Along with laptop add 2 more additional screens
2. Keep additional screen in number 1 , number 2 as laptop screen and number 3 as one more additional screen
3. Now close the laptop lid ,let screen 1 and 3 only display content on screen
4. start screen sharing and select screen 3 to share in Microsoft teams
5. Now while screen 3 is shared open the laptop screen

Note that shared screen border is displayed on laptop screen but screen getting shared is additional screen of 3rd number.

Bug : Screen highlighter/border gets moved to laptop screen on opening the laptop screen, due to which host gets confused thinking which screen is getting shared.
Note : on opening laptop lid, screen border moves to laptop screen , but content is getting shared of additional screen, causing confusion.


please get in touch incase any details are required.





office-teams-windows-itprooffice-teams-app-devwindows-hardware-wpt
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@SwapnilKharatmal-5916,

This should be related to the mechanism of multiple monitors on Windows 10.

I try to extend display to two monitors on laptop(not in Teams) and set to Nothing when close the lid. After I close the lid, the external monitor duplicates the screen of laptop. So, it is suggested you to test this in your device and determine if this only happens on Teams.

Besides, I will add windows-hardware-wpt tag for further help. Thanks for your patience and understanding.

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For Microsoft Teams product issues/failures your tenant Admin can reach out to Microsoft 365 Product Support.


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@SharonZhao-MSFT but on performing steps which i have mentioned , it causes laptop screen to get highlighted stating laptop screen is getting shared where as additional screen content is getting shared. So its a bug.

And in my scenario my laptop screen is extended on 2 additional screens, i am not duplicating the display.

Please let me know if you need video recording of the defect.

Thanks,
Swapnil Kharatmal

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@SwapnilKharatmal-5916,

How is going now?

If there is any update on this topic, please feel free to post back here.

Have a good day!

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@SwapnilKharatmal-5916,

I see. It would be great to have a recording.

For security purpose, please hide your private information in the video.

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@SharonZhao-MSFT : i have shared video link

https://youtu.be/5Sx0WWxE00Y


Sorry for the delay, i have shared video please check and let me know if any thing is needed.

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@SharonZhao-MSFT : i have shared video link

https://youtu.be/5Sx0WWxE00Y


Sorry for the delay, i have shared video please check and let me know if any thing is needed.

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@SwapnilKharatmal-5916,

I watch the video and will do some researches for this problem.

I'll let you know if anything turns up.

Thanks for your patience and understanding.

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@SharonZhao-MSFT , I hope I will get rewarded for this defect from Microsoft as this is valid defect which is missed from Microsoft QA team.


Thanks,
Swapnil Kharatmal

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