Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 8336752e-d94b-4

Question

Is there anyway to restore or activate or recreate my Azure account? I have the following error:Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This[REDACTED] has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle [REDACTED]

Answer 1

Hi @Андрей Фесак ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.

• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

• Login to https://entra.microsoft.com/
• Go to Entra ID -> Overview, and click on Manage tenants
• Create a new Tenant and get its Domain name
• Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
• From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

To restore or reactivate your Azure account that has been blocked due to inactivity (error code AADSTS5000225), you can follow these steps:

1. Contact Microsoft Support: The tenant administrator can reach out to Microsoft support to request reactivation. It's important to do this within 20 days of the tenant entering an inactive state.
2. Avoid Multiple Requests: Ensure that you do not submit another assistance request while your existing case is being processed.
3. Data Protection Policies: If you decide not to reactivate the tenant, be aware that it will be deleted after 20 days of inactivity and cannot be recovered. You may want to review Microsoft's data protection policies for more information.

If you are not the administrator, you may need to contact the person who manages your Azure account for assistance.