black screen dell latop

Question

black screen after login to dell laptop, try every can't get to save mode.

Answer 1

Hi! Let me help you with this issue.

Have you tried a hard reset?

Press and hold the Power button for 20–30 seconds until the laptop turns off.

Wait 10 seconds.

Press the Power button again to turn it on.

Answer 2

If you're experiencing a black screen after logging into your Dell laptop and cannot access safe mode, you can try the following troubleshooting steps:

1. Reset the Graphics Driver: Press the Windows logo key + Ctrl + Shift + B to reset the graphics driver. If this does not resolve the issue, proceed to the next steps.
2. Check the Shell Configuration:
   • Press the Windows logo key + R, type regedit, and press Enter to open the Registry Editor.
   • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon and check if the Shell value data is set to explorer.exe. If it is not, change it to explorer.exe after backing up the registry.
3. Perform a Clean Boot: If the issue persists, perform a clean boot to identify if a startup application or service is causing the problem.
4. Use Process Monitor: Download Process Monitor (ProcMon) and use it to log the boot process. This can help identify if explorer.exe or userinit.exe has exited unexpectedly.
5. Capture Process Dumps: If you can access Task Manager, check if explorer.exe and userinit.exe are running. If they are, you can capture their process dumps using ProcDump for further analysis.
6. Check Event Viewer: Look for Event ID 1000 in the Event Viewer under the Application log to see if there are any errors related to explorer.exe or userinit.exe.

These steps should help you troubleshoot the black screen issue on your Dell laptop after login.