Synchronization error please enabled microsoft education again

Question

We are using Blackboard LMS and Microsoft Education is integrated to Blackboard. When we are trying to enable Microsoft education, we received the error.

Answer 1

Dear Kai,

Apology if I'm not clear. The issue is showing when our faculty enables Microsoft Education from our Blackboard LMS. All faculty is experiencing the error. Here is the screenschot of the error.

We already done, clearing cache, etc.

Regards
Reciel

Answer 2

Dear Reciel Battad,

Thank you for posting your question in the Microsoft Q&A forum.

Since your information is not quite clear, could you please confirm these following:

What is the exact full error message you are seeing?

Where does the error appear?

Do other students/users in the same organization also see the same error?

When did you recognize that the issue has occurred?

If able, could you please provide a screenshot of the error?

In the meantime, there are some basic recommendation steps that I can provide to you:

Sign out and sign back in

Clear browser cache or try Private/Incognito mode

Try another browser or device

Confirm that your device time and date are correct

Note: Please understand that as a forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend/account issues, I truly appreciate your understanding of these limitations.

In case all checks have passed but the issue persists, kindly provide more information above so that I can investigate further. Thank you for choosing Microsoft, and I am looking forward to your response.