unable to turn on auto save

Question

how to turn on auto save keeps saying unsaved asks for user name and password

Answer 1

Good day John Hodgetts!

Thank you for posting your question to the Q&A forum.

To better understand the issue, could you please clarify whether you’re trying to enable AutoSave for Copilot chat history, or AutoSave for a document in another app (such as Word, Excel, or PowerPoint) where Copilot is being used? AutoSave behavior can differ depending on the app involved.

Any additional details would be helpful so we can determine the best next steps.

I look forward to your response!

Answer 2

To enable AutoSave in Microsoft applications like Word, Excel, or PowerPoint, ensure that your document is saved in a cloud location such as OneDrive, OneDrive for Business, or SharePoint Online. AutoSave will not function if the document is saved locally on your computer.

If you're encountering prompts for a username and password, it may be due to issues with your account authentication or network connection. Here are some steps you can take:

1. Check Your Account: Make sure you are signed in to your Microsoft account and that your credentials are correct.
2. Clear Cached Credentials: Go to Control Panel > Credential Manager > Windows Credentials, and remove any entries related to Office applications. Restart the application and re-enter your credentials.
3. Network Connection: Ensure you have a stable internet connection, as AutoSave requires connectivity to save changes to the cloud.
4. Enable Modern Authentication: If the issue persists, check with your IT department regarding any domain or policy-related restrictions that may be affecting your ability to authenticate.

If AutoSave is still not functioning, you may want to check the AutoSave settings in the application and ensure it is turned on.