Microsoft 365

Question

Could I please speak to a human who could help me? I have installed Microsoft 365 according to the instructions but when I go to open an older document, it tells me "You must have Microsoft 365 subscription to open this document."

I don't know what Parent and Child mean.

Please help!

Answer 1

Could you please give me a phone number to contact Microsoft support?

Is anyone still there or did you end our conversation?

Answer 2

Could you please give me a phone number to contact Microsoft support?

Answer 3

It tells me to contact Microsoft support directly but doesn't give me a phone number. Please help me.

Answer 4

I would love to contact Microsoft Support directly. I've been on chat with 365 support for an hour and your answer doesn't help.

Please give me a phone number where I can talk to someone.

Answer 5

It sounds like you're encountering an issue with accessing an older document due to subscription requirements. To resolve this, you may need to ensure that your Microsoft 365 subscription is active and properly linked to your Microsoft account. If you continue to have trouble, contacting Microsoft Support directly would be the best way to speak with a human who can assist you further.

As for the terms "Parent" and "Child," they typically refer to the relationship between files or folders in a hierarchy, where a "Parent" is the main folder or document, and a "Child" is a subfolder or document contained within it. However, if this is not related to your current issue, please clarify for more specific help.