Error message: interaction_required: AADSTS5000225 when logging into my Azure account

Question

Error message: interaction_required: AADSTS5000225 when logging into my Azure account

Michael li 5

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

VEMULA SRISAI 9,080 Reputation points Microsoft External Staff Moderator

2026-02-20T18:32:26.4366667+00:00

Hello Michael li,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 9,080 Reputation points Microsoft External Staff Moderator

2026-02-22T11:45:20.3166667+00:00

Michael li Could you please try sign in by using URL shared in private message

1 answer

Your answer

VEMULA SRISAI 9,080 Reputation points Microsoft External Staff Moderator

2026-02-20T18:32:26.4366667+00:00

Hello Michael li,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 9,080 Reputation points Microsoft External Staff Moderator

2026-02-22T11:45:20.3166667+00:00

Michael li Could you please try sign in by using URL shared in private message

Answer 1

VEMULA SRISAI 9,080 Microsoft External Staff Moderator

Hello Michael li,

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

HTTP

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

VEMULA SRISAI 9,080 Reputation points Microsoft External Staff Moderator

2026-02-23T08:58:42.02+00:00

Michael li If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know

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Error message: interaction_required: AADSTS5000225 when logging into my Azure account

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