Important emails not being received.

Question

Looks like no way to contact hotmail support direct. I have not been receiving important emails with attachments for many months now & that makes it difficult trying to run a business. Same with docusign. Some come through but majority dont. Sender has had to resend to another email address. And no, none of them are in the junk folder. How do I resolve this or lodge a complaint?

Answer 1

If you are not receiving important emails, including those with attachments, there are a few steps you can take to troubleshoot the issue:

1. Check Email Rules: Sometimes, rules can inadvertently divert emails to other folders. Check if there are any rules set up in your Outlook account that might be affecting incoming emails.
2. Safe Senders List: Ensure that the email addresses of the senders are added to your Safe Senders list. This can help prevent emails from being marked as spam or junk.
3. Check Blocked Senders: Verify that the senders are not on your blocked senders list. If they are, remove them from the list.
4. Email Quota: Ensure that your mailbox is not full. If your mailbox is at capacity, you may not receive new emails.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance. They can help investigate why specific emails are not being received.
6. External Sender Issues: If the senders are external (not using Microsoft 365), they may need to check their own email settings or contact their email provider for issues related to sending emails to your address.

If you need to lodge a complaint or escalate the issue, you can typically do this through the support options available on the Microsoft website.

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References:

• Microsoft Q&A My MSN email is no longer sending or receiving emails.
• One specific email address is not receiving mail in Outlook. How do I restore service?