Issue accessing credentials az 900 and dp 900

Question

Hi,

I had taken exams for Az900 and DP 900 in the months of March and April respectively. While conforming the exam for az900 I miss typed my email and sent the conformation to some other email address so I don't even have an email proof of that examination. But, the main issue is that I don't see my certifications on the Microsoft learning page at all which I have to submit for an internships today. Please fix the email mistake for az900 and the link connection to my certifications.

Thank you.

Rabia Mehdi

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Mod moved from : Azure | Azure Training

Answer 1

Hi @Rabia Mehdi ,

Microsoft Certification / Exam topics are currently not directly supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own platform:

Microsoft Credentials Support / Learning

Please create your support request there and the Microsoft Learn/Cert staff will assist you.

Additional information related to: Certifications, Exams, Assessments and Microsoft Certified Trainer (MCT) program

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Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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Certiport Support

Certiport Technical / customer support

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

If you are unable to see your certifications for the AZ-900 and DP-900 exams on your Microsoft Learn profile, there are several steps you can take to resolve the issue:

1. Confirm Your Login Account: Ensure that you are signing in to the correct Microsoft Learn profile. If you have multiple accounts, you might be logged into the wrong one. Check the email associated with your profile to verify.
2. Check Email Confirmation: Since you mentioned that you mistyped your email for the AZ-900 exam confirmation, you may not have received the necessary confirmation email. If you can access the email account you mistakenly used, check there for any confirmation messages.
3. Contact Microsoft Credentials Support: For issues related to missing certifications or to correct the email mistake, it is best to contact Microsoft Credentials Support. They can help you verify your account and assist with any corrections needed. You can reach them through the support portal, where you can submit a request for assistance.
4. Review Credential Requirements: Make sure that you have passed the appropriate exams and that they are reflected in your profile. You can review the certification or exam details pages for more information.
5. Wait for Response: After submitting your support request, please be aware that it may take up to 72 business hours for the support team to respond.

By following these steps, you should be able to address the issues with your certifications and email confirmation.

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References:

• Missing Exams or Certifications
• An Important Update on Microsoft Training and Certification