Can't get into my email.

Question

I have two accounts that I use on Microsoft. My college school account needs a verification from my authenticator app but the app is asking for a code from the app. I'm a bit confused and don't know how to fix this. I need access to my school account.

Answer 1

Hello Abby Mulcahy,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with logging in your Microsoft account. I truly understand how you feel. Let me assist you go through this situation.

Here are my suggestions for you:

Fix 1: Re‑sign in to the school account inside Authenticator

This fixes the “app asking for a code from itself” issue. On your phone (iOS or Android):

1. Open Microsoft Authenticator
2. If you see your school account with “Action required” or “Sign in”, tap it
3. Select Sign in
4. Enter your school email and password
5. Complete any verification it offers (email, phone, or approval)

This reconnects Authenticator to your school account so it can approve sign‑ins again

Fix 2: Remove and re‑add the school account in Authenticator

If Fix 1 doesn’t appear or fails, this is the next official step. On your phone:

1. Open Microsoft Authenticator
2. Select your school account
3. Remove it from the app
4. On a browser, sign in to your school account’s Security info page
5. Add Microsoft Authenticator again and scan the QR code

Please note:

If you cannot get past sign‑in at all, based on Microsoft document: "Support cannot bypass MFA for work or school accounts — your school’s IT help desk must reset MFA"

That means:

• Microsoft Support cannot unlock it for you
• Only your college IT department can clear or reset your authentication methods. Please contact them directly for further help.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.