Phone number is marked as used

Question

My phone number is stuck in a partially created Microsoft 365 Developer Program sandbox.

I deleted the profile but the phone number is still marked as used.

I need the phone number manually released so I can create a new sandbox with my Outlook.com account.

Answer 1

Hello Doug
Thank you for posting question to Microsoft Q&A Forum.
My apology for any inconveniences caused by this issue.

Please check on this thread: https://learn.microsoft.com/en-us/answers/questions/4378783/your-phone-number-is-already-associated-with-an-ex
Notable information: you might need to wait 60 days after deleting the old profile: if you previously had a developer profile (even unknowingly), and it was deleted, you must wait 60 days before the phone number becomes eligible for reuse. 
Unfortunately, there is no way for forum moderators to manually release a phone number once it has been used, even if the sandbox or profile was deleted as this is peer-to-peer support forum.

I hope this information is helpful.

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