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Identity Validation Failed

bennett thompson 0 Reputation points
2026-02-20T20:12:06.8+00:00

Hi,

I’m trying to complete the identity verification process for my code signing certificate, but it keeps failing. I have already sent a screenshot showing my domain and all my information, but the validation still fails. I am eligible for the certificate, so I’m not sure what the issue is. The process fails without providing any explanation.

Is there someone who can help with this?

i believe the issue is that my legal business name is different than the name we do business as but i submitted all the paperwork and websites and listed as failed even though i already have a partner account setup with the same information.

Thanks.

Bennett

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. Q&A Assist
    2026-02-20T20:12:13.8633333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your identity validation is failing despite providing all necessary documentation, it may be due to the Microsoft validation team not being able to determine your eligibility based on the information provided. Here are a few steps you can take:

    1. Check Email Verification: Ensure that you didn't miss any email verification links sent to your primary email address when you created your identity validation request. If you missed it, you will need to create a new identity validation request.
    2. Documentation Review: Make sure that all the documents you submitted clearly demonstrate your legal business name and the name you do business as. If there is a discrepancy, it could lead to validation failure.
    3. Contact Support: For specific assistance, you can reach out to Azure Support or use Microsoft Q&A with the tag artifact-signing to get help regarding your identity validation issue. They may provide insights into why your validation is failing and what additional steps you can take.
    4. Delete and Reapply: If you have exhausted all attempts and still face issues, consider deleting your Artifact Signing account to avoid being billed for unused resources and then start a new identity validation request.

    It's essential to ensure that the information you provide matches exactly with your legal documents to avoid complications in the validation process.

    References:

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