Subject: Urgent: Stolen Xbox/Microsoft Account – Email and Password Changed

Question

Hello,

I am writing to urgently request assistance in recovering my Microsoft (Xbox) account, which has been stolen.

I have been using this account for many years, and it contains my purchased copy of Minecraft and possibly other purchases. Recently, an unauthorized person gained access to my account. They first changed the email address associated with the account and then reset the password. As a result, I have completely lost access.

I did not authorize any email or password changes, nor did I share my account credentials with anyone. I believe my account has been compromised.

I kindly ask you to:

1. Review the recent changes made to the account (email and password change).
2. Temporarily secure or lock the account to prevent further unauthorized activity.
3. Help me restore access and return the account to my original email address.

I am ready to provide any necessary information to verify ownership, including:

The previous email address linked to the account

My Xbox gamertag

Approximate account creation date

Purchase details

Any other information required for verification

This account is very important to me, as I have used it for many years.

Thank you in advance for your assistance.

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Mod moved from : Outlook

Answer 1

If Xbox is involved, please try the form below as well.
Recover your Microsoft account：Xbox

Answer 2

To recover your stolen Xbox/Microsoft account, you should follow these steps:

1. Use the Microsoft Account Recovery Form: Go to the official Microsoft account recovery page at account.live.com/acsr. Fill out the form with as much information as possible to verify your identity. This includes your previous email address, Xbox gamertag, and any purchase details.
2. Contact Microsoft Support: If the recovery form does not work, you should reach out to Microsoft Support directly. You can do this by signing in with any Microsoft account and navigating to the support section. Explain your situation and provide them with the necessary information to verify your ownership.
3. Report the Account Compromise: If you suspect that your account has been compromised, it’s important to report this to Microsoft. They may have additional steps for securing your account and preventing further unauthorized access.
4. Reach Out to Minecraft Support: Since your account is linked to Minecraft, you may also want to contact Minecraft Support for assistance regarding your game purchases and account recovery options.

Unfortunately, if the hacker has changed the security information and you cannot access the recovery form, it may limit your options. However, providing as much information as possible to Microsoft Support can help in verifying your identity and regaining access to your account.

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References:

• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• Hacked account - Microsoft Q&A