Got a new phone but can’t get logged in

Question

Got a new phone this last week. But my Authenticator app won’t let me sign in or will outlook let me sign in. I even lost access to my outlook on my Mac laptop. Can’t sign in to approve or confirm anything. Seem like an endless loop of crap.

Answer 1

To regain access to your Microsoft account after getting a new phone and losing access to the Authenticator app, you can try the following steps:

1. Use an Alternative Sign-in Method: If you have any alternative methods set up for signing in (like a backup email or phone number), try using those to log in.
2. Reset MFA Settings: If you are the administrator of your account, you can contact Microsoft support to reset your Multi-Factor Authentication (MFA) settings. This will allow you to set up the Authenticator app again on your new phone.
3. Contact Support: If you are unable to access your account through any method, you may need to contact Microsoft Support directly for assistance. They can help you verify your identity and regain access to your account.
4. Create a Temporary Account: If contacting support is challenging, you might consider creating a trial account to submit a support ticket on behalf of your original account.

These steps should help you navigate the issues you're facing with signing in after switching phones.

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References:

• Microsoft authenticator sending me into a spiral - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A