Excel keeps saying "sorry something is preventing us from sharing. error code 0x803d0014

Question

What is causing excel to say "sorry something is preventing us from sharing" error code 0x803d0014

This keeps happening and is unresolved

Answer 1

Dear @Kaam's Customs,

Thank you for reaching out to the Microsoft 365 Q&A forum. I'm here to help you resolve this frustrating Excel sharing error. 

I understand how disruptive it is when you're trying to collaborate on a file and Excel repeatedly gives you the "sorry something is preventing us from sharing" message with error code 0x803d0014. Let's work through this systematically to get you sharing again. 

Based on my research, error code 0x803d0014 typically indicates that Excel is unable to communicate properly with the server (usually OneDrive or SharePoint) to complete the sharing action . This isn't a problem with your file itself, but rather a connection or configuration issue. 

To help me narrow down the cause, could you please provide the following details?  

• What version of Excel are you using (File > Account > About Excel)? 
• Does this issue affect all files or only specific ones? 
• Are other Office applications like Word experiencing similar sharing problems? 

In the meantime, please try the following official troubleshooting steps which usually resolve issues with basic issues: 

Step 1: Try Sharing from the Web Version 

This is often the quickest workaround: 

• Save your Excel file to OneDrive if you haven't already 
• Go to Microsoft OneDrive in your browser 
• Navigate to your file, right-click it, and select Share 
• If this works, the issue is likely with your desktop Excel/OneDrive integration rather than the file itself  

Step 2: Run an Online Repair of Office 

A corrupted installation can cause this error: 

• Close all Office applications 
• Go to Windows Settings > Apps > Installed apps 
• Find your Microsoft 365 installation, click the three dots, and select Modify 
• Choose Online Repair (this will take longer but is more thorough) 
• Follow the prompts to complete the repair. 

For further detailed troubleshooting, you may refer to the official Repair an Office application - Microsoft Support 

Step 3: Reset OneDrive 

Since the error involves sharing through OneDrive: 

• Right-click the OneDrive cloud icon in your system tray 
• Select Settings > Account > Unlink this PC 
• After unlinking, go back to Settings > Account and click Add an account to reconnect 
• This refreshes the connection between your PC and OneDrive  

Step 4: Start Excel in Safe Mode 

Add-ins can sometimes interfere with sharing features: 

• Press Windows Key + R, type excel /safe, and press Enter 
• Try sharing your file again from within Safe Mode 
• If it works, an add-in is the culprit. Disable them by going to File > Options > Add-ins > Go next to COM Add-ins, then uncheck all and restart Excel normally  

Step 5: Test with a Different File 

This helps isolate the issue: 

• Create a brand-new Excel file, save it to OneDrive, and try sharing it 
• If the new file shares successfully, the problem may be specific to your original file 
• If the new file also fails, the issue is with your Office/OneDrive setup  

Additional checks

• Sign out and back in: In Excel, go to File > Account > Sign out, then restart Excel and sign back in 
• Try a different network: If possible, switch to another Wi-Fi network to rule out connection issues  
• Check file ownership: Ensure you're the owner of the file you're trying to share  

This information will help narrow down the cause and find a more targeted solution. 

I hope one of these steps gets you back to collaborating on your spreadsheet. Please let me know how it goes or if you need clarification on any of these steps. 

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Answer 2

The error code 0x803d0014 in Excel typically indicates a problem with sharing files, often related to the configuration of your email client or network settings. One common cause is that the default mail client is set to a version of Outlook that is not MAPI-compliant, such as New Outlook. To resolve this issue, you should switch to Classic Outlook as your default mail client. You can usually find a toggle option at the top right corner of the Outlook application to change between versions.

If the issue persists after changing the mail client, consider checking your network connection and ensuring that there are no restrictions or firewall settings that might be blocking Excel's sharing capabilities.