Hacked Microsoft account, microsoft insists that my email doesn't exist

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Hacked Microsoft account, microsoft insists that my email doesn't exist

Troubled cocoa 25

My microsoft account recently got hacked, and can't even recover it since the hacker changed the email on the account. The email changed into <Mod remove PII> @rambler.ru and is being automatically being signed in (or at least trying to) on my desktop applications such as minecraft and the microsoft store. My PC shows the previous Email I had but when I try to search it during sign in, it just shows me the email of the hacker, which I don't have access to. Microsoft support so far hasn't helped me since whenever I try to put in my email, they say it doesn't exist. Anyone knows how this can be fixed?

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Answer 1

Kylie Dev 80

I'm really sorry to hear about this. The .ru (Rambler) hack is quite common where hackers immediately change the primary alias, which is why Microsoft says your email 'doesn't exist.'

Since you are seeing the hacker's email on your desktop apps, you should try the Account recovery immediately, but use the new email (the hacker's one) as the account you're trying to recover, while providing your original details (old passwords, previous billing info) to prove ownership.

Also, for those who are trying to calculate the potential loss or impact on their digital assets/data during such hacks.

Steps you should take right now:

Use the Microsoft Interactive Tool for hacked accounts.

If you had a credit card linked, contact your bank to freeze it immediately.

Check your browser's saved passwords; sometimes the 'old' alias is still cached there and can help in the recovery form.

Hope you get your account back soon!

Troubled cocoa 25 Reputation points

2026-02-21T02:16:26.0033333+00:00

Unfortunately, before I asked for help here, I've already exhausted every option available including the ones mentioned above. While I do have proof that the account was previously mine (I received an email regarding the change) replying to the email does nothing. As for the account recovery, I'm already unable to submit any more forms. I did buy something using the account (Minecraft), the card used has been replaced a long time ago and I do not remember the information about it. If I have no more options, I might just have to create a new account. Thank you for answering anyways!
Kylie Dev 80 Reputation points

2026-02-21T02:29:04.09+00:00
I completely understand your frustration. Losing a Minecraft account with years of progress is painful, especially when the automated recovery forms hit a dead end because of the alias change.

If you do end up creating a new account, my sincere advice would be to:

Enable 2FA Two-Factor Authentication immediately on the new one using an Authenticator App, not just email.

Keep a Manual Backup: Hackers often target accounts with linked data. I actually built this grade calculator initially to help students keep their academic records independent of their main school accounts, just in case they lose access like this. It’s always good to have your important data hosted or backed up in multiple places.

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Hacked Microsoft account, microsoft insists that my email doesn't exist

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