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Storage Issues

Matthew Chesley 0 Reputation points
2026-02-21T01:57:46.4633333+00:00

I recently lost my premium 365 membership and signed up for the basic membership with 100GB of storage. Why am I not permitted to send/receive email due to storage, when I have only used 23/100GB of storage?

Microsoft 365 and Office | Other
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  1. Sumit D - IA 160.2K Reputation points Independent Advisor
    2026-02-21T02:33:02.76+00:00

    Hi Matthew,

    You should not have an issue if only 23 GB is stored.

    Do the senders recieve a bounce back message?

    Could you please share a screenshot of the following page:
    https://onedrive.live.com/?v=managestorage&sw=bypassConfig

    I’m eager to hear back and work together to find a solution.

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  2. kagiyama yutaka 1,165 Reputation points
    2026-02-21T02:06:22.36+00:00

    I think ur mail’s stuck cuz Outlook’s hidden quota’s full. just purge RecoverableItems in OWA (gear→storage→recover→purge) or transport wont un-blok u. wish this help

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