Not able to download ,it shows internet issue even though network is available

Question

hi i am trying to download on microsoft store but i am getting no network ,refresh page.

i have internet connection, kindly help

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Could you please check whether you experience the same issue when connecting your device to a different Wi-Fi network, such as your Mobile hotspot?

If it worked, try restarting your router and then connecting your device to the internet. See if it works.

If you are still experiencing issues, try these methods.

Method 1. Reset Microsoft Store cache.

Click Windows + R key, type wsreset.exe, and click Ok.

Wait for the Microsoft Store to appear automatically.

Install the apps.

Method 2. Run the network reset commands.

Open the CMD (Administrator) Window. Run these commands one by one and click Enter for each command.

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

Once done, restart the Microsoft Store and install the apps.

Method 3. Reset Internet Explorer settings.

Click Windows + R key, type inetcpl.cpl, and click ok.

In the Advanced tab, select 'Restore advanced settings'.

Click apply and ok.

Open the Microsoft Store and install the apps.

Let me know if you still need more help.

Answer 2

If you're experiencing issues downloading from the Microsoft Store and it indicates a network issue despite having an active internet connection, here are some troubleshooting steps you can try:

1. Check Firewall or Proxy Settings: Ensure that your firewall or proxy settings are not blocking the required endpoints for Microsoft Store. You may need to adjust your firewall settings to allow Microsoft Store to access the internet.
2. Verify Microsoft Store Install Service: Press the Windows Key + S and type in services.msc. Find the Microsoft Store Install Service, double-click it, and ensure it is running. If it is not running, right-click it, select "Start," and set it to "Automatic."
3. Reset Microsoft Store: Go to Settings > Apps > Installed apps, find Microsoft Store, click on the three dots next to it, and select "Advanced options." From there, choose "Reset" and restart your computer.
4. Re-register Microsoft Store: Open PowerShell as an administrator and run the following command:

      Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   

   After this, restart your PC.
5. Check Network Connection: Sometimes, switching your network connection (e.g., from Wi-Fi to Ethernet or vice versa) can help resolve connectivity issues.

If the problem persists after trying these steps, you may want to check for any updates to Windows or consult Microsoft support for further assistance.

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References:

• Troubleshoot Microsoft Store app download failures
• Microsoft Store not working – unable to download or update any apps