Not recieving a code for Microsoft Rewards

Question

So I tried to add a phone number to my account in order to redeem a reward, once I added my number it told me to enter in a code sent to my number, but I didn't recieve a code. I tried multiple times and no codes are being sent.

Answer 1

Hey there! Nice to meet you!

Since you can't receive the verification codes, please try these steps:

1. Avoid submitting multiple requests to phone numbers, since this could stop verification codes from being delivered.
2. Suspicious traffic from your geographical location may cause delays in delivering verification codes. These uncommon issues usually resolve on their own after some time.
3. Sign out of your account, restart your device, try signing in, then add the phone number again.
4. Disconnect from the VPN or Proxy server.
5. Try waiting at least 24 hours, as there could be an issue with the server.

If the issue persists after 24 hours, please contact Microsoft Rewards Support for further assistance, as they have the tools and resources to properly investigate this case:

https://rewards.bing.com/support

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Answer 2

If you are not receiving a code for Microsoft Rewards after adding your phone number, this could be due to several reasons. Here are some steps you can try:

1. Check Your Phone Number: Ensure that the phone number you entered is correct and formatted properly.
2. Network Issues: Sometimes, network issues can prevent SMS messages from being delivered. Try switching to a different network or using a different device.
3. Clear Cache and Cookies: If you are using a web browser, clearing the cache and cookies may help resolve any issues with the verification process.
4. Try a Different Browser or Device: If possible, attempt the verification process on a different browser or device to see if the issue persists.
5. Contact Support: If the problem continues, it may be best to reach out to Microsoft Rewards Support for assistance, as they can provide more specific help regarding your account.

These steps may help you troubleshoot the issue and successfully receive the verification code needed to redeem your rewards.

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References:

• Microsoft Rewards - Unable to redeem Rakuten/Amazon points due to SMS verification failure - Microsoft Q&A
• Having problems getting text codes to confirm my account - Microsoft Q&A