Says I need permission from an adult in my family to use xbox but im not in a family

Question

I'm the only one in my microsoft family and I'm an organizer but it says i need permission and there's no "adult" in my family pls help

Answer 1

Hi Carter Tran Cao,

Welcome to the Microsoft Q&A forum. I understand how confusing this situation can be.

Even if you’re the only person listed as the Family Organizer, Xbox and Windows rely on the age information on the Microsoft account, not the organizer role, to decide whether adult permission is required.

Here are some troubleshooting steps that you can try in this case:

1, Check and confirm your account age

• Sign in to Microsoft account.
• Verify that the birthdate reflects adult age.

2, Refresh Family Safety settings on Windows 11

• Press Windows + R, type cmd and select OK
• Run this command: schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
• Restart the device

3, Re-sign in on Xbox

• Sign out of your profile on the console.
• Restart the console.
• Sign back in to apply updated permissions.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

If you are the only member of your Microsoft family and designated as the organizer, but still receiving a message that you need permission from an adult, it could be due to the system recognizing your account as a child account. In such cases, even if you are the organizer, certain permissions may still require approval from an adult account.

To resolve this issue, you can try the following steps:

1. Check your account age: Ensure that your Microsoft account is set to the correct age. If it is under the legal age for your region, you will need to wait until you reach that age to remove restrictions.
2. Create a new adult account: If possible, consider creating a new adult Microsoft account and adding it to your family group to manage permissions.
3. Contact Microsoft Support: If the issue persists, contacting Microsoft Support may provide further assistance in resolving the permissions problem.

These steps should help you address the permission issue you're encountering.