It says i have 1tb of storage because of 365 but it only gives me 100gb!

Question

Hi I have a problem it says i have It says i have 1tb of storage because of 365 but it only gives me 100gb! windows shows i have 1tb but it will only give me 100gb and gives me the option to upgrade for more space but yet i already pay for microsoft 365 basic wich includes 1tb. can someone fix this as i can't contact microsoft support for some stupid reason i click the contact support and it does nothing. I can take screenshots showing this if needed but i have no idea how to post an image.

Its [Removed PII]@gmail.com

thanks, Mike Muratagic A+

Answer 1

Hello

ARe you sure you have Microsoft 365 Basic, if so, 100GB is correct. See here: https://www.microsoft.com/en-us/microsoft-365/p/microsoft-365-basic/cfq7ttc0ktxs

Answer 2

It sounds like you're experiencing an issue with your Microsoft 365 Basic subscription. The Microsoft 365 Basic subscription does not include the ability to install the Office apps on your computer; it primarily provides 100GB of OneDrive storage. The 1TB of storage is typically associated with other plans, such as Microsoft 365 Personal or Family subscriptions.

To resolve this, you should check your subscription details by logging into your Microsoft account at the following link: https://account.microsoft.com/services/. Ensure that your subscription is indeed the Microsoft 365 Basic and verify the expiry date. If you need more storage or the ability to install Office apps, you may want to consider upgrading to a different subscription plan.

If you continue to have issues or cannot contact Microsoft support, you might want to try accessing support through a different browser or device, as sometimes technical issues can prevent access to support options.

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References:

• No license associated with my email account - Microsoft Q&A