Removed from family group, but parental consent flag still active.

Question

My Microsoft account is still treated as a child account even though my dad removed me from the family group. I can’t browse freely, sites are blocked, and sometimes I get logged out of accounts like Google. My dad is still the organizer, but after he removed me, my profile disappeared from his Family Safety app. Because of that, he can’t see my profile to revoke parental consent. We also tried the Family Safety website, but it shows “experiencing high demand” and we can’t manage consent there. How can we clear the parental consent flag from my account? (Microsoft Family Safety)

Answer 1

Hi Công Khanh Nguyễn,

Welcome to the Microsoft Q&A forum.

Microsoft Family Safety uses two separate controls:

• Family group membership
• Parental consent on the Microsoft account

If a child account is removed from the family group but parental consent is still active, web restrictions (such as blocked access to Google or other sites) can continue to apply even though the profile no longer appears in the Family Safety app.

Have the parent who originally gave consent sign in and remove it here (this works even if the Family Safety site is unavailable):

• Go to Manage parental consent
• Select the child account and choose Remove consent
• If the child account does not appear, consent may have been granted using a different adult Microsoft account. Only that account can revoke it.

After consent is removed, refresh the device to clear any leftover restrictions:

• Press Windows + R, type cmd and select OK
• Run schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
• Restart the PC

If the account birthdate indicates under the local age threshold, restrictions may automatically apply.

• Confirm the birthdate is correct in the Microsoft account profile
• If needed, update it using the official age‑correction process

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

If your Microsoft account is still being treated as a child account after being removed from the family group, it may be due to the parental consent settings that remain in effect until your account reaches the age of majority or until parental consent is explicitly revoked. Since your profile has disappeared from your dad's Family Safety app, he may not be able to manage your account settings directly.

Here are a few steps you can try:

1. Wait for the Family Safety app to update: Sometimes, changes in family group settings can take time to reflect across all devices and apps.
2. Check the Family Safety website later: If the website is experiencing high demand, try accessing it at a different time to see if you can manage the consent settings then.
3. Contact Microsoft Support: If the issue persists, reaching out to Microsoft Support may provide a solution, as they can assist with account management issues directly.

Keep in mind that until you reach the legal age defined in your country, parental consent may be required to lift restrictions on your account.

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References:

• User data and privacy in Microsoft Edge
• how to change date of birth child to adult