I purchased paid for Microsoft 365 basic and still cannot receive or send emails

Question

เนื่องจากอีเมลของฉันมีการแจ้งเตือนว่า 'ที่เก็บข้อมูลของคุณเต็มแล้ว คุณไม่สามารถส่งหรือรับข้อความได้' ฉันจึงได้ทำการสมัคร Microsoft 365 basic เพื่อให้แอคเคาต์ของฉันมีพื้นที่เพิ่มขึ้นในการรับ-ส่งอีเมล แต่ตอนนี้อีเมลของฉันก็ยังแจ้งว่าที่เก็บข้องมูลเต็มเหมือนเดิม ฉันต้องทำอย่างไร

Moved from Microsoft 365 and Office | OneDrive | For business | Windows

Answer 1

If you are receiving a "mailbox is full" warning even after purchasing Microsoft 365 Basic, it may be due to the mailbox size exceeding the quota. The actual size of your mailbox may not include the Recoverable Items folder, which can lead to this issue. To resolve this, you can try the following steps:

1. Check your mailbox size: Log into your account and check the storage used in your mailbox settings.
2. Delete unnecessary emails: Clear out old or unnecessary emails, especially those with large attachments.
3. Empty the Deleted Items folder: Make sure to empty the Deleted Items folder as it still counts towards your quota.
4. Use the Recoverable Items folder: If you have deleted items, they might still be in the Recoverable Items folder, which can also take up space.

If the problem persists, you may need to contact Microsoft support for further assistance regarding your subscription and mailbox issues.

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References:

• "Mailbox is full" warning even if the mailbox hasn't reached the storage limit