Not receiving emails on my phone

Question

Hi I am not receiving emails on my Samsung phone. I am receiving emails on my ipad, can't fix it

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Answer 1

Hi Cindy

Thank you for reaching out to Microsoft Q&A Forum. I understand how frustrating it is when email shows up on your iPad but not on your Samsung phone.

I can also see the Q&A Assist reply under your post. Could you tell me whether you’ve tried those steps yet, and what happens when you try?

Also, to let me guide you more precisely, could you please confirm:

• Are you using the Outlook app for Android, or the Samsung Email app on the phone? 
• What type of email is it (e.g., @outlook.com/@hotmail.com or Gmail/custom domain)?

In the meantime, please try these:

1. Check Outlook on the web

• Sign in to Outlook on the web in your browser and see if new emails are showing there.
• Check all folders (Inbox, Junk Email, Deleted Items, Archive), ensure your inbox filter is set to All (not "Unread", "Flagged", etc.)
• Check Focused / Other tab (if Focused Inbox is enabled), emails may land in Other. You can also temporarily turn Focused Inbox off to test.

2. Reset the account inside the Outlook app

• Open the Outlook app on your phone
• Tap your profile picture (top left) > tap the Settings (gear icon) at the bottom
• Under Accounts, tap your account > scroll down > Reset account
• Wait a few minutes and check if emails appear

3. Remove and re-add the account

• In the same place, tap Remove account
• Close the app completely, then reopen Outlook.
• Tap Add account, and sign in with your account

4. Clear App cache

• Go to Settings > Apps > Outlook > Storage & cache
• Tap Clear storage and Clear cache.
• Reopen Outlook and sign in again.

5. If it still doesn’t sync: remove the device partnership from the mailbox

Microsoft also notes that if one device isn’t sending/receiving, removing the partnership between the mobile device and the mailbox can fix sync issues, then you re-add the account. Official guide: Fix email sync issues by removing a device from your Outlook mailbox - Microsoft Support

I truly hope this helps! If you’re still can't receive emails on your phone after trying these steps, please let me know and I’d happy to help you further.

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Answer 2

Hello, I’m Virginia a fellow Windows user.

Are you using the Samsung’s inbuilt email client or Outlook app?

Have you tried deleting the account & adding it again?

Is there any error message? If yes & it says incorrect username or password then you may need an app specific password which is used instead of the account password.

Sign into your account https://account.microsoft.com/ & choose Security>Manage how I sign in>Scroll down to App passwords & choose Create app password.

Answer 3

If you're not receiving emails on your Samsung phone, there are a few troubleshooting steps you can take:

1. Check Spam Addresses: Sometimes, the default mail application may have spam addresses set up that could be filtering your emails. To check this:
   • Open the email app on your Samsung device.
   • Press the Menu key, select Settings, then General Settings.
   • Look for Spam addresses and remove any entries that should not be there, such as your corporate domain.
2. Connectivity Issues: Ensure that your phone is properly connected to the internet. If you're using mobile data, try switching to Wi-Fi or vice versa.
3. Email Account Settings: Verify that your email account settings are correct. You may need to re-enter your email credentials or check the server settings.
4. Update the App: Make sure that your email app is up to date. Check the Google Play Store for any available updates.
5. Reinstall the App: If the problem persists, consider uninstalling and then reinstalling the email app to reset its settings.
6. Use Microsoft Support and Recovery Assistant: You can also use the Microsoft Support and Recovery Assistant to help diagnose and fix issues related to your email.

If none of these steps resolve the issue, you may want to consult with your IT administrator or the support team for further assistance.