Microsoft Store Showing Prices in USD Instead of UAE Dirhams

Question

I have set my device region, location and time zone to the United Arab Emirates. However, the Microsoft Store is still displaying prices in US dollars ($) instead of UAE dirhams (AED).

Could you please advise how I can ensure that the Microsoft Store reflects the correct local currency (AED)?

Thank you for your support.

Answer 1

Hello Sandunie Wijesekara, welcome to Microsoft Q&A forum.

Have you checked the AI answer? If those steps didn't work, try these additional troubleshooting steps:

Reset Microsoft Store cache:

• Press Win+R > type wsreset.exe > Enter

• Wait for Store to reopen automatically (this clears cache that might be holding old region data)

Check your Microsoft account billing region:

• Go to https://account.microsoft.com > sign in

• Click Payment & billing > check what country is listed there

Note: If your Microsoft account was originally created/registered in a different country (like US), the Store currency may remain tied to that original billing region even after changing device region settings. This is especially true if you have purchase history or active subscriptions from the original country. In those cases, Microsoft may not allow billing region change.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 2

To ensure that the Microsoft Store reflects the correct local currency (UAE Dirhams - AED), you should verify the following settings:

1. Region Settings: Make sure your device's region is set to the United Arab Emirates. You can check this by going to Settings > Time & Language > Region and ensuring that the country or region is set to the UAE.
2. Location Settings: Ensure that your location settings are enabled. Go to Settings > Privacy > Location and make sure that location services are turned on.
3. Time Zone: Confirm that your time zone is set correctly to the UAE time zone. This can be checked under Settings > Time & Language > Date & Time.
4. Microsoft Account Region: Sometimes, the region associated with your Microsoft account can affect the currency displayed in the Microsoft Store. You may need to check your Microsoft account settings and ensure that the country/region is set to the UAE.

If you have verified all these settings and the issue persists, consider signing out of the Microsoft Store and signing back in, or reinstalling the Microsoft Store app. If none of these steps resolve the issue, you may need to contact Microsoft support for further assistance.

---

References:

• Onboard to the Microsoft Customer Agreement (MCA)
• Microsoft Customer Agreement FAQ - Azure