0x8015dbfe error

Question

This morning couldn't log on to xbox live getting the error code 0x8015dbfe. While trying to check all the relevant account data etc, I suddenly got to login but under the username "StarLand9378433" I now have access to someone else's games & scores. When I logout and sign in with my username or PIN I still get logged in with that username

I have no idea what has happened but my game scores are now missing, with someone elses profile What can I do?

Answer 1

The error code 0x8015dbfe typically indicates a content isolation error, which means that the device or user does not have access to the specified title. Here are some steps you can take to resolve this issue:

1. Check Your Account: Ensure that you are using the correct Microsoft account associated with your Xbox Live profile. If you are inadvertently logged into someone else's account, log out and try signing in again with the correct credentials.
2. Create a Test Account: If you are using a test account, double-check that it has access to the same sandbox you are signed in as. You may need to create a new test account with the appropriate access.
3. Remove Old Accounts: If necessary, remove any old accounts from your Windows 10 settings. Go to Settings > Accounts and check if there are any accounts that should be removed.
4. Check Xbox Services: Make sure that your game is Xbox services-enabled. You can verify this in the Partner Center under your game settings.
5. Contact Support: If the issue persists, consider reaching out to Xbox Support for further assistance, especially if you are experiencing account access issues.
6. Check for Xbox Service Outages: Sometimes, Xbox services may be down. You can check the Xbox Status page to see if there are any ongoing issues.

These steps should help you regain access to your original profile and resolve the error you are encountering.

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References:

• Troubleshooting Xbox services sign-in
• Troubleshooting Sign-in and Sandbox Errors