My account got hacked

Question

I have problem. My account get hacked and only what i cant do is try to recorvery my account but that dont even help..

When im trying to recovery my account im getting to my orginal email message with security code when im entering it in microsoft recovery im getting message:

Recover your username

<removed PII>@gmail.com is associated with the following username(s):

fr*****@ceremonimail.ru

But i dont even live in russia and dont use russian mails.

so how do i can get my account back?

Answer 1

Hello, I’m Virginia a fellow Windows user.

Please note we’re not Microsoft but fellow users like yourself & have no access to accounts.

Try recovering your account here:

Hacked:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Or:

Can’t sign in:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

You can try also https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop down menus.

If none of the above work then you’ll require the account recovery form:

https://account.live.com/acsr

Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

Please be aware that as the email address has been changed to that of the hacker &/or 2fa/mfa has been enabled then usually there’s nothing which can be done. You would need to create a new account & request that Microsoft transfer any purchases & subscriptions to the new account.

To request a transfer of purchases & subscriptions contact Microsoft here:

https://support.microsoft.com//help/4051701/

https://support.microsoft.com/contactUs

Answer 2

help me Contact Microsoft Support with out sign-in helper tool

Answer 3

It sounds like your Microsoft account has been compromised, and you're facing challenges with the recovery process. Here are some steps you can take to regain access to your account:

1. Use the Account Recovery Form: Go to the Microsoft account recovery page and fill out the recovery form. Provide as much information as possible to help verify your identity, including any old passwords, recent email activity, and linked accounts.
2. Check Recovery Options: Ensure that you have access to any recovery options you may have set up, such as alternate email addresses or phone numbers. If the hacker has changed these, it may complicate recovery.
3. Contact Microsoft Support: If the recovery form does not work, you should contact Microsoft Support directly. Explain your situation and provide them with details about your account and the issue you are facing. They may have additional tools to assist you.
4. Monitor for Unauthorized Activity: If you regain access, check your account activity for any unauthorized changes or settings, such as linked accounts or forwarding rules that you did not set up.
5. Secure Your Account: Once you regain access, change your password to a strong, unique one, and consider enabling two-factor authentication (2FA) to enhance security.

Be persistent in your attempts to recover your account, as it may take time to resolve these issues.

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References:

• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A