word, excel

Question

can't access word, excel. subscription just renewed.

Answer 1

Do you see your Office apps on the Windows Start menu? If you click Word, does it start? Cite any error messages that are shown.

Answer 2

If you're unable to access Word and Excel after renewing your subscription, there are a few troubleshooting steps you can take:

1. Check Subscription Status: Go to your Microsoft account at https://account.live.com and verify that your subscription is indeed active.
2. Sign into the Correct Account: Ensure that you are signed into the correct Microsoft account in the Word and Excel applications.
3. Update License: In the applications, go to File > Account, and click on Update License. Log in again to see if this resolves the issue.
4. Repair Installation: If the above steps do not work, you may need to repair your Office installation. This can be done through the Control Panel in Windows.
5. Reinstall Office: If problems persist, consider uninstalling and then reinstalling the Office apps. You can do this by going to the Microsoft account services page to reinstall the apps.

These steps should help you regain access to Word and Excel after your subscription renewal.