I think my account was hacked

Question

When I try to login it said The Microsoft account you've entered does not exist. I got a message from google saying unusual sign in. Please help.

Answer 1

Hello

I am not sure what is going on but i am pretty sure my email was hacked and every email I recieve carries the same mesaage for ransom. No matter what I do, they keep coming back and they multiply. It is also effecting my xbox account, my purchases are no longer available. Can you please help?

Answer 2

I'm sorry to hear about your issue. If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.

Answer 3

It sounds like your Microsoft account may have been compromised, especially since you received a message about unusual sign-in activity. Here are some steps you can take to try to regain access to your account:

1. Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. Use any recovery options available, such as alternate email addresses or phone numbers that you may have set up.
2. Check for Account Activity: If you regain access, check your account activity for any unauthorized changes or settings. Look for any suspicious activity that may indicate further compromise.
3. Secure Your Account: Once you regain access, change your password to a strong, unique one. Enable two-factor authentication (2FA) again and ensure that your recovery options are up to date.
4. Contact Microsoft Support: If you continue to face issues with the recovery process, it may be beneficial to contact Microsoft Support directly for assistance. They can help you with account recovery and may have additional tools to verify your identity.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

Be persistent in reaching out to their support team for help if necessary.