hacked email

Question

when I try to log into my Microsoft account it says email does not exist, we use the account every few weeks as it has all the children's photos from birth there so it hasn't expired, when it asks to sign in another way there is two email that I have never seen before and I have no means to login as those are not my email addresses.

I've tried over and over online but it always needs my email to verify me?

Answer 1

Hello, I’m Virginia a fellow Windows user.

Please note we’re not Microsoft but fellow users like yourself & have no access to accounts.

Try recovering your account here:

Hacked:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Or:

Can’t sign in:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

You can try also https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop down menus.

If none of the above work then you’ll require the account recovery form:

https://account.live.com/acsr

Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

Please be aware that as the email address has been changed to that of the hacker &/or 2fa/mfa has been enabled then usually there’s nothing which can be done. You would need to create a new account & request that Microsoft transfer any purchases & subscriptions to the new account.

To request a transfer of purchases & subscriptions contact Microsoft here:

https://support.microsoft.com//help/4051701/

https://support.microsoft.com/contactUs

Are the photos stored in OneDrive or the pc? Check to see if you can still view OneDrive via the pc, if they’re stored in folders on the pc then they should be accessible.

Answer 2

It sounds like your Microsoft account may have been compromised, especially since you are seeing unfamiliar email addresses and cannot access your account. Here are some steps you can take to try to regain access:

1. Account Recovery: Use the official Microsoft account recovery form. If your account was hacked and the recovery options have been changed, you may need to provide as much information as possible to prove your identity. This includes details like previous passwords, account creation date, and any associated purchases.
2. Contact Microsoft Support: If the recovery form does not work, you may need to reach out to Microsoft Support directly for assistance. They can guide you through the recovery process.
3. Check for Security Breaches: If you suspect your account has been hacked, it’s essential to secure your other accounts as well. Change passwords and enable two-factor authentication where possible.
4. Backup Options: If you have access to the original email linked to the account, ensure you check it for any recovery options or notifications from Microsoft regarding the changes made to your account.

Unfortunately, if the hacker has removed your email and added their own, it complicates the recovery process significantly. Following the official recovery steps is crucial in this situation.

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References:

• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A