Difficulty downloading from MS Store

Question

I am experiencing difficulty downloading anything from the Microsoft Store, for the past 2 weeks.
Anyone else had the same experience?

---

Moderator: Moved from System Center Service Manager

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

May I know what troubleshooting steps have you already taken? This will help me avoid recommending them again.

Also, could you provide me with a screenshot of your current Windows OS Build?

To do this, press the Windows key + R to open the Run dialog, type winver and press Enter.

---

In the meantime, if you haven’t already:

Terminate, Repair, and Reset Microsoft Store app:

• Settings (Win + I key) > System > System Components.
• Scroll through the app list or use the search bar to locate the Microsoft Store app.
• Click the Three-dots menu (...) next to Microsoft Store and select "Advanced options".
• Scroll down to the Terminate section and click on "Terminate."
• Scroll down to the Reset section, and click on "Repair." Wait for a moment, after that test if it is working.
• If the issue persists, go back to the same settings, scroll down to the Reset section, and click on "Reset" (confirm the action if prompted).
• Restart your PC and test.

---

wsreset.exe and wsreset - i:

You can try two wsreset commands. First, start with the wsreset.exe command:

• Press the Windows + R key to open the Run dialog box.
• Type wsreset.exe and press Enter.
• A blank Command Prompt window will open for a few seconds, and then it will close automatically.
• Microsoft Store will open > try to download again.

If the issue persists, please try running the wsreset -i command:

• Press the Windows + R key to open the Run dialog box.
• Type wsreset -i (notice the space between wsreset and -i) and press Enter.
• A blank Command Prompt window will open for a few seconds.
• Open Microsoft Store and click the Library icon to reinstall Microsoft Store.
• After Microsoft Store reinstalls, it will automatically restart the Microsoft Store app > then attempt to download again.

---

If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

If you are experiencing difficulty downloading from the Microsoft Store, there are several troubleshooting steps you can take:

1. Verify Microsoft Store Registration: Ensure that Microsoft Store is registered for your user account. You can check this by running the following command in a PowerShell prompt:

      Get-AppxPackage *Microsoft.WindowsStore*
   

   If it is not registered, you may need to re-register it.
2. Check for Blockages: Make sure that Microsoft Store is not blocked by any policies or configurations. Sometimes, administrators can block access to the Store, which would prevent downloads.
3. Firewall and Proxy Settings: Verify that your firewall or proxy is not blocking the required endpoints for Microsoft Store. Specific endpoints need to be accessible for downloading and updating apps.
4. Use Windows Package Manager (winget): As an alternative, you can use the winget command to install apps. For example:

      winget search <App name>
      winget install <App name>
   

5. Reset Microsoft Store: You can reset the Microsoft Store settings by going to Settings > Apps > Installed apps, finding Microsoft Store, and selecting "Reset".
6. Check Microsoft Store Install Service: Ensure that the Microsoft Store Install Service is running. You can find it in the Services app and restart it if necessary.

If these steps do not resolve the issue, consider checking for any recent changes to your system or network that might be affecting the Store's functionality.

---

References:

• Troubleshoot Microsoft Store app download failures
• Find, install, and uninstall applications from the Microsoft Store