Laptop says no audio device installed

Question

How do I install an audio device, this is a new laptop ASUS aspire with windows 11 about 30 days old and the audio does not work. I am not sure if this a microsoft or laptop issue.

Answer 1

Open Device Manager, and make sure you've audio drivers installed and properly working.

You can visit your device manufacturer's website (i.e. ASUS) to download audio drivers for your system model.

Try updating audio drivers to latest version.

Or if you've already updated them, try to roll back previous version to see if that works.

Run Playing Audio troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. Let us know what it reports back.

Answer 2

Hi! Let me help you with this issue.

I understand you are having problems with your audio.

Follow the steps below to get this problem fixed.

Please hover your mouse over the sound icon in the lower-right corner, then right-click it and select Troubleshoot Sound. Let the troubleshooter finish its task, then this should either resolve the problem or display an error message.

If that doesn't work, we need to remove the Audio driver from Device Manager, then restart the PC to reinstall it.

Here are the steps to completely remove a Device from your computer.

Step 1. Use shortcut keys Windows key + X.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound, Video, and Game Controllers. Right-click the problematic device, which is either Realtek Audio, AMD High-definition Audio, or High-Definition Audio, depending on the audio device installed in your PC, and select Uninstall device.

Step 4. You need to check the option Delete the driver software for this device and then click the Uninstall button.

Step 5. Reboot the computer.

After the reboot, please see if the problem is fixed.

If that still does not work, please visit the support website of your laptop or desktop and then download and install the latest Audio driver then restart the PC.

Answer 3

To resolve the issue of your ASUS Aspire laptop showing "no audio device installed," you can follow these steps:

1. Check Device Manager: Open Device Manager and see if your audio device is listed under "Sound, video and game controllers." If it is not listed, it may indicate a driver issue.
2. Install Drivers: You can install the audio drivers using Windows Update. Go to Settings > Update & Security > Windows Update, and check for updates. This is the preferred method for installing drivers.
3. Uninstall and Reinstall Audio Device: If the audio device is listed, you can try uninstalling it. Right-click on the audio device in Device Manager, select Uninstall device, and then restart your laptop. Windows should automatically reinstall the driver upon reboot.
4. Use Device-Specific Drivers: If the problem persists, you may need to install the device-specific driver from the manufacturer's website or use the installer that came with your laptop.
5. Connect to Different Ports: If you are using an external audio device, try connecting it to a different USB port to see if that resolves the issue.

If these steps do not resolve the issue, it may be necessary to contact ASUS support for further assistance, especially since the laptop is new.

---

References:

• USB audio device not playing
• Resolved issues in Windows 11, version 21H2