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Unable to access the laptop.

Aishwarya Derasari 0 Reputation points
2026-02-21T19:18:17.3733333+00:00

Unable to access the laptop.Requires bitlocker recovery key, I had to change the phone number because I don’t have access to the old phone number, and i changed the number so it will take minimum 30 days. How can i get the recovery key soon

Windows for home | Other | Recovery and backup
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  1. EmilyS726 214.3K Reputation points Independent Advisor
    2026-02-21T21:39:14.5433333+00:00

    .

    This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

    Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

    https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

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  2. Q&A Assist
    2026-02-21T19:18:23.4933333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To access your laptop that requires a BitLocker recovery key, you have a couple of options:

    1. Self-Service Portal: If your organization has set up a BitLocker self-service portal, you can retrieve the recovery key from there. You need to have signed in to the computer at least once before it was locked. You can access the portal via a web browser and follow the instructions to enter the recovery key ID displayed on your laptop's BitLocker recovery screen.
    2. Intune Company Portal: If your device is enrolled in Intune, you can retrieve the recovery key from the Intune Company Portal. Sign in to the Company Portal website, select your locked device, and choose the option to get the recovery key.
    3. Contact IT Support: If you cannot access the self-service portal or the Intune Company Portal, you may need to contact your IT support team for assistance. They can help you retrieve the recovery key if you are unable to do so yourself.

    Since you mentioned that you changed your phone number and cannot access the old one, ensure that you inform your IT support about this situation as they may have additional procedures to verify your identity and assist you in obtaining the recovery key.

    References:

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