Authenticator app issue

Question

I can't login to my account because I'm asked for an Authenticator App code. But then when I set up the Authenticator App it asks me for a code again. It's a loop I'm struggling to resolve.

Please assist.

Answer 1

It sounds like you're experiencing a common issue with the Microsoft Authenticator app where you're stuck in a loop trying to set it up. Here are some steps you can take to resolve this:

1. Alternative Sign-In Method: If you have any alternative methods to sign in (like SMS or email), try using those to access your account.
2. Contact Admin: If you're part of an organization, reach out to your account administrator. They can reset your Multi-Factor Authentication (MFA) settings. They would need to go to the Microsoft Entra Admin Center, navigate to Users > All Users, select your account, and click "Require re-register multifactor authentication".
3. Contact Microsoft Support: If you are the only admin for your account and cannot access any alternative sign-in methods, you will need to contact Microsoft support directly. They can help you reset your MFA settings. You can find the customer service phone numbers for your region on the Microsoft Support website.
4. Create a Temporary Account: If you cannot reach support, consider creating a new trial tenant to submit a support ticket. This will allow you to access the admin console and request help from the Data Protection team regarding your locked account.

By following these steps, you should be able to regain access to your account. If you need further assistance, feel free to ask!