error 44, old ghost files will not let me install 365.

Question

will not let me install 365. need help with the error. new computer

Answer 1

To resolve the installation issue with Microsoft 365 due to error 44 and old ghost files, you can follow these steps:

1. Uninstall Office: Go to "Apps & Features" or "Programs and Features" and uninstall any existing Office installations.
2. Delete Remaining Folders: Manually delete any leftover folders related to Office in the following locations:
   • C:\Program Files\Microsoft Office
   • C:\Program Files (x86)\Microsoft Office
3. Clean the Registry: Use caution when editing the registry. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office, and delete any keys related to Office.
4. Restart Your Computer: Reboot your PC to complete the uninstallation process.
5. Reinstall Microsoft 365: After completing the above steps, try to reinstall Microsoft 365 from the official Microsoft website.

If you continue to experience issues, ensure that your computer meets the system requirements for Microsoft 365 and that there are no permission issues blocking the installation.